Caloocan
City, Philippines — SM Supermalls, in partnership with the City Government of
Caloocan and key national government agencies, officially inaugurated the
Government Service Express (GSE) at SM City Caloocan on March 25, 2026. The GSE
makes essential public services more accessible, all for the local community
through a convenient, people-centered hub in their most-loved SM Supermall.
The opening
was led by Chris Martin D. Coquia, Regional Operations Head of SM together with
representatives from participating government agencies, including the Caloocan
City LGU, PNP, PRC, PhilHealth, SSS, and Pag-IBIG.
The GSE at
SM City Caloocan marks the 18th Government Service Express in SM malls
nationwide, reinforcing SM Supermalls’ commitment to transforming malls into
community hubs that go beyond retail—spaces where everyday needs, essential
services, and meaningful experiences come together.
Designed as a one-stop hub, the Government Service Express enables customers to conveniently complete government transactions within the mall environment—supporting parents processing family documents, jobseekers completing employment requirements, entrepreneurs and workers navigating essential services, and everyday citizens seeking efficient and reliable public service.
Beyond
Convenience: Enabling Everyday Progress for Filipino Workers and Families
More than
just accessibility, the Government Service Express delivers real, everyday
impact—particularly for the working and middle-income segments who rely on
efficient, reliable government services to move forward in life.
By bringing
together agencies such as the Caloocan Business Permit and Licensing Office,
BFP, PNP, PhilHealth, and PRC in one location, GSE allows individuals to:
· Process employment requirements and benefits without
taking multiple days off work
· Complete business and professional requirements in a
single trip
In select locations, GSEs also serve as access points for free services, including medical assistance and medicines through partner agencies—helping ease the financial burden of everyday needs while maintaining dignity and independence.
Functioning as a modern-day community sevice hub, GSE complements local government services by providing a more arccessible, organized, and customer-friendly environment—especially for urban, working populations who value time, efficiency, and reliability.
Rather than
being a space solely for aid, the Government Service Express empowers
individuals to participate more actively in the economy—whether by securing
employment, accessing benefits, or building their future through
government-supported programs.
The launch
highlights the strength of public-private collaboration in improving service
accessibility and quality. By integrating government offices into the mall, SM
Supermalls helps simplify processes, reduce barriers, and create more inclusive
access to services that matter in daily life.
Through
initiatives that respond directly to community needs, SM Supermalls continues
to strengthen its role as the most loved mall—building spaces that serve not
just transactions, but people and communities.
###
About SM
Supermalls – Government Service Express
SM Caloocan marks a milestone as SM Supermalls’ 51st mall to bring government services to the community—and the 18th to feature a full Government Service Express (GSE) hub. Through GSE, SM hosts key government agencies in convenient one-stop hubs, designed around the needs of every citizen tribe—from workers and entrepreneurs to families and seniors—making government services more accessible, efficient, and people-centered. As the country’s most preferred and loved retail destination, SM continues to strengthen partnerships that empower Filipinos to access essential services with ease and dignity. Because public service should work for everyone—All For You.